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Online support chat is now in open beta
Posted by WestNIC Support on 06 July 2016 06:23 PM

Dear customers,

We're now testing new online chat: 
In the future (as soon as we finish testing new platform) it will work from 10 AM to 6 PM EST Monday to Friday.

If you experience any issues during test period (07/07/2016 - 10/01/2016), please let us know via email or support desk.

As always, support desk ( ) is available 24/7/365.

Thank you for your continued support,

WestNIC Staff

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"Barracuda" server outage (resolved)
Posted by WestNIC Support on 30 December 2015 12:07 AM


UPDATE #2: 12.30.2015 0:55 EST: server is online, all SSD hard drives have been checked for errors. There are no issues.

UPDATE #2: 12.30.2015 0:40 EST: we're currently running file system check on primary drive. It should repair errors then reboot server normally, in in read-write mode. ETA: 2 hours.


We're currently investigating downtime reports for "barracuda" server. There is no ETA yet, please standby.

Thank you for your patience.


WestNIC support 

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JAGUAR server has been updated - PHP / MySQL upgrade (completed)
Posted by WestNIC Support on 28 December 2015 02:45 AM

Dear customers,

We've upgraded Apache and PHP on "Jaguar" server. Some *old* data base passwords have been reset. If you receive MySQL connection error, please login to cPanel then reset password for data base user (cPanel > MySQL > MySQL user > change password) again then update configuration script (for example, wp-config.php for Wordpress). Please keep your php scripts up to date.

New PHP version is: 5.6.x
New MySQL: 5.6


Old PHP and MySQL versions have been officially depreciated.


If you receive Ioncube loader error, please update own php ini. Correct variables are: 

extension_dir = "/usr/local/lib/php/extensions/no-debug-non-zts-20131226"

If you experience any issues on PANTHER server, please contact us at any time via

Thank you,
WestNIC support

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ELEPHANT server: mysql upgrade 12/06/2015 (completed)
Posted by WestNIC Support on 04 December 2015 01:12 PM

Dear customers,

We're going to upgrade MySQL on "Elephant" server on Sunday, December 6th 2015, between 2 AM EST and 6 AM EST. We do not expect any downtime, however, some users with old pre-4.1 mysql passwords may see "cannot connect to data base" error. This can be fixed quickly by resetting mysql db user password within cPanel (cPanel > MySQL > MySQL user > reset password). Then you need to update MySQL db user password in PHP configuration file.

Old MySQL version 5.5 has been officially depreciated. New version: 5.6 (we'll use it until January 2018).


Thank you,

WestNIC Support, 

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LEOPARD server upgrade - 12/05/2015 - 12/08/2015 (SSD)
Posted by WestNIC Support on 04 December 2015 10:38 AM

Dear customers,

We're going to upgrade "Leopard" server between December 5th, 2015 and December 8th, 2015. We do not expect any downtime because cPanel accounts will be copied over. 
New server has latest Intel processors, more memory and SSD storage in RAID-1 array. 3x faster access, x5 memory per account and unmetered 1000 Mbps bandwidth (free of charge)!


1. While we do not expect any issues after transfer, some websites with old (outdated) php scripts will stop working due to MySQL and PHP upgrade. MySQL version is: 5.6.x and PHP 5.6.x. Please contact your script vendor for newest scripts.

2. Old server will be accessible by December 10th, 2:00 EST. If you need any backups, please generate then download via cpanel > backups. Our backups (generated on 12/05/15) will be available until January 30th, 2016.


Are you planning to change DNS (name servers ns1 and ns2)?

No, DNS will remain the same.

Will you install RVsitebuilder and Softculous on new server?

It has been already installed.

Are you going to change any passwords?

There is no need to change cPanel passwords. We'll copy accounts from one server to another. If you used old pre-4.1 MySQL passwords, those will be reset during transfer. You need to change passwords again via cPanel then update configuration files.

Is it possible to run PHP 5.3x just for couple of days on new server?

No, PHP 5.3x has been depreciated. 

How would I access new server?

Please type /whm or /cpanel at the end of domain name.

I use external DNS, do you I have to change A record? Is there new IP?

Yes, IP will be different, please contact technical support for assistance.


Thank you,

WestNIC technical support, 

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