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Apr
10
ELEPHANT server is under maintenance: 04/13/2018 20:00 EST
Posted by WestNIC Support on 10 April 2018 09:52 PM

Dear customers,

 

Update #3: offsite backup link has been established; full backups have been generated and then validated. We'll proceed with MySQL upgrade between 2 AM - 10 AM EST April 21st, 2018. There is no downtime associated with this upgrade. MySQL will be replaced with compatible MariaDB. Thank you for your patience.

UPDATE #2: backups are still running (as of April 13th, 2018 11:49 EST) , but websites, mysql and emails are not affected. There is no ETA yet, but it should be completed by April 15th. Once it complete backups, we'll initiate software upgrades and server reboot. Thank you for your patience.

UPDATE #1: we had to shut down Apache server for about 1 hour in order to complete offsite backups. Server is being overloaded (various issues with PHP, memory, MySQL and DDoS). Email, cPanel, WHM and Webmail aren't affected. Once we complete backups, we'll upgrade Apache, MySQL and PHP. Unfortunately, old (depreciated by vendors) scripts will stop working and will require manual upgrade. After that we'll apply new kernel and then reboot entire server (~30 minutes of downtime). We'll post updates soon.

Backup process will commence at 2 AM EST 04/12/2018.

 

===========================

We're trying to connect "elephant" server to offsite backup storage at Amazon. Server may be severely overloaded (from time to time) during April 11th 20:00 EST - April 15 6:00 AM EST due to intensive backup/transfer process. Once we establish new offsite backup link, we'll initiate server upgrade. What will change:

- Apache web server;

- PHP (multi-PHP support)

- MySQL will be replaced with MariaDB

- old backup system will be replaced with new. It will resolve overload issues + offer more backup storage. At this moment we store weekly and monthly backups. Soon you'll be able to retrieve up to 48 backups per year (4 backups per month).

After upgrade we'll reboot "elephant" server in order to install new kernel. Server will be down for about 30 minutes (we'll post update here).

We hope that new backup system, new apache, php and improved MariaDB will resolve past issues on "elephant" server.

Thank you for your patience and understanding,

WestNIC support team
https://support.westnic.net


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Mar
13
Offsite and onsite backup issue on LEOPARD server: 03/13/2018
Posted by WestNIC Support on 13 March 2018 10:28 PM

Dear customers,

We've noticed that local backups generated on LEOPARD server are severely corrupted and offsite backup destination contains exact same copies. We're currently working with cPanel in order to fix backup issues and also implement better offsite solution: AMAZON S3. 

We'll post updates this week. In the meanwhile, please, please generate own cPanel backups (cPanel > Backup > Generate full cPanel backup) for important websites. THESE BACKUPS ARE NOT AFFECTED BY BUG. Please do not keep backups on the same server. All backup files must be downloaded to personal computer or cloud storage.

Please note that availability of backups cannot be guaranteed. While we didn't experience major data loss in the past 16 years, we did lose few websites due to backup corruption or misconfiguration. It's a very good idea to maintain own backups locally, on local computers.

Thank you for understanding.

Your friends at WestNIC
https://support.westnic.net


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Mar
2
Old TLS protocols have been disabled; new, stronger SSL Cipher is being used
Posted by WestNIC Support on 02 March 2018 10:51 PM

Dear customers,

We've disabled old TLS protocols (for example, TLS 1.0 and 1.1) and also modified SSL Cipher. As of result, all security certificates will receive an "A" grade at Qualys Labs: https://www.ssllabs.com/ssltest/

If you experience any issues with SSL (online store or cPanel/WHM access), please do let us know: https://support.westnic.net

 

Thank you,

WestNIC Support



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Mar
2
Primary DNS server has been upgraded (please check your server ID)
Posted by WestNIC Support on 02 March 2018 12:13 AM

Dear customers,

We've upgraded our primary private DNS server. Please check your server hostname or ID to see if you're affected or not. Unfortunately, we can't post new server IP here for privacy concerns. Please drop a ticket to https://support.westnic.net if you use OWN PRIVATE DNS like "ns1.your_domain_here.com".

If you use our private DNS (you didn't register own private DNS), there is no need to update an IP nor modify any DNS records. Primary DNS IP has been switched automatically.

AFFECTED SERVERS: SOME RESELLERS AND SD CLIENTS

BARRACUDA
COMPTON
DC5 - DC8
ELEPHANT
EL5
GN
OTTER

Primary DNS server is now hosted in San Jose data center and secondary here, in New York City. This is done for redundancy / network optimization.

 

Thank you,

WestNIC Support,
https://support.westnic.net


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Jan
11
BARRACUDA server upgrade: 01/11/2018 21:00 EST - 01/12/2018 02:00 EST
Posted by WestNIC Support on 11 January 2018 09:27 PM

Dear customers,

BARRACUDA server upgrade has been initiated. We'll upgrade MySQL (to Maria DB) and also Apache/PHP. You'll be able to use old versions of PHP (5.6) and new (PHP 7.x) after upgrade.

Server will be up and down during this upgrade. Email services (POP3/SMTP) are not affected. Please do not make any backups during upgrade procedure. We've already generated all backups.

We'll update this article once we complete all upgrades.

Thank you for your patience!

Your friends @ WestNIC

 

=========

STAGE 5: INI_SET ERRORS REPORTED. FIXED AT 01/11/2018 22:10.

STAGE 4 APACHE SERVER HAS BEEN RESTARTED 01/11/2018 22:03. STANDING BY FOR ANY ISSUES WITH PHP.

STAGE 3 HAS BEEN COMPLETED 01/11/2018 22:58. MULTI-PHP SUPPORT IS NOW ACTIVE.

STAGE 3 HAS BEEN INITIATED 01/11/2018 21:51. MULTI-PHP SUPPORT (5.6 - 7.X) WILL BE ENABLED.

STAGE 2 HAS BEEN COMPLETED 01/11/2018 21:48. MYSQL HAS BEEN UPGRADED TO MARIA DB. APACHE HAS BEEN UPGRADED FROM 2.2 TO 2.4.X.

STAGE 1 HAS BEEN COMPLETED 01/10/2018 22:30 EST. BACKUPS HAVE BEEN MOVED TO OFFSITE BACKUP SERVER.


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