Knowledgebase: FTP, SFTP, SSH2
How to connect to your website using FileZilla - Normal FTP (on Windows8 or Windows7)
Posted by WestNIC Support on 29 November 2012 04:25 AM

You can manage files (images, html pages, php etc) via cPanel File Manager or free FTP client called "FileZilla" installed on Windows platform. You may download this program for free directly from script vendor: Important note: WestNIC recommends FTP over SSL where data transfers SECURELY.

Once installed, please make sure that you have the following:

- username to FTP (same as cPanel username). If you forgot cPanel username, you can retrieve it immediately via main control panel (WHM) then select "Account Information > List Accounts > type domain name".

- password to FTP (same as cPanel password). If you forgot password to cPanel/FTP, please login to main control panel (WHM) then select "Account Functions > Password Modification". Please use password generator tool. Do not use own passwords like "bobby123?". It's insecure, no matter how it looks like.

Let's begin!

1. Please open FileZilla FTP client.

2. On the top menu please select File > Site Manager. Site Manager will appear on the new window. Inside Site Manager you can add as many websites as you wish.

FileZilla Site Manager, step #2

3. Now, let's add our new website. In this tutorial we're going to call it "". Inside Site Manager, please double click on "New site" under "Select entry" then add your website.

4. Inside "Host" field please enter your domain name WITHOUT "www" or "ftp" prefix. 

5. Under "Logon type" please select "Normal".

6. Inside "User:" field please enter your username to the FTP (same as cPanel username).

7. Inside "Password" field please enter your password. Password must be strong (at least 12 chars), created via Password Generator Tool. Never use own passwords.

8. In the "Comments" field please describe site details. If you manage over 10 websites, it's useful. Overall, it should look like this:

FileZilla Overall Setup. step #8

9. After your click "Connect", new window with File Structure will open. On the left you'll see your local files and disks, on the right server files and folders. Your folder is public_html - all content (images, php, cgi, perl etc) goes there. Please click on public_html folder when you ready to transfer new content from local computer or edit existing pages/files.

FileZilla Setup, step #9


Please note: if you receive error "530 Login authentication failed - Critical error - Could not connect to server", please verify username and password. Do not try to reconnect multiple times with wrong password or username - your IP will be blocked/blacklisted automatically! You can always reset password via main control panel, WHM > Account Functions > Password Modification.

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