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Support desk will be replaced with new Help Desk by July 1st, 2019
Posted by WestNIC Support on 06 May 2019 11:10 PM

Dear Customers,

We've been using Kayako e-support desk for more than 10 years and now it's time to move on. New and improved Help Desk will offer much better knowledge base with new articles, 24/7/365 Emergency Response Center and ticket system. It will be possible to submit a ticket via web, email, mobile or Twitter. More of this, new Help Desk is hosted on Amazon Cloud (optimized for US/EU and Asia), outside our network for extra redundancy and availability. 

Unfortunately, we won't be able to migrate client base and old tickets. However, registration is easy: new support ticket will automatically register your support account. Old support desk will function until September 5th, 2019.

Please feel free to test our new ticketing system and knowledge base!


Help Desk Software by Kayako Resolve