RSS Feed
DC22: emergency server transfer/upgrade to SSD storage (free of charge)
Posted by WestNIC Support on 09 October 2015 01:48 AM

UPDATE 2 10/10/2015 13:08 EST: transfer has been completed (at 7:15 EST). We've successfully copied all data to new server. There was no downtime, old server (dc22) is still accessible. It will be disconnected by Monday, October 12, 2015. DNS will remain the same. However, if you use external DNS (different provider), please contact us for "A" record IP. We'll provide new IP.

UPDATE 1 10/10/2015 1:58 EST: transfer has been initiated. It should be completed within next 8 hours. New server ID: barracuda. As soon as we complete transfers, we'll assign dedicated IPs and also install Softaculous (script installer). New server has SSD Pro hard drives (data center edition) and also improved backup system. In just few days you'll be able to download daily, weekly, monthly and even yearly backups using cPanel > Backups. There is no need to generate anything via cPanel. However, if you need extra fresh backup, you can do so via cPanel > Backup > Generate full cpanel backup > download. It will be generated x5 faster than on dc22 server due to SSD storage, new processor (v3) and improved DDR3 memory. But most importantly, all sites will be loading faster than ever before!

Known issues after successful transfer:

1. New server has new PHP 5.6.x and new MySQL 5.6. Some very old scripts will stop working correctly. Please backup data then upgrade scripts.
2. Directories with insufficient or wrong permissions cannot be transferred between cPanel servers. Also, backup files won't contain any data inside those folders. For example, you set incorrect permissions 000 on sub-folder "/setup" inside public_html, folder "/setup" will contain no data after transfer - it will be completely blank. Please inspect all websites within next 48 hours to avoid data loss in such folders. Ideally, you should download static content from dc22 server to your Personal Computer or MAC via FTP (use IP for FTP access).
3. Few (very few, issue is extremely rare) MySQL users had old pre 4.1 MySQL passwords. If you receive MySQL error "permission denied for user... @localhost" - please login to cPanel, reset MySQL password then enter new password in script config. You can also create new user/password then assign it with ALL privileges to existing data base.
4. If you receive "ioncube loader" error please login to FTP then check your php.ini file for those lines:

extension_dir = "/usr/local/lib/php/extensions/no-debug-non-zts-20100525"

Since we installed new PHP 5.6 with new loaders, you need to use:

extension_dir = "/usr/local/lib/php/extensions/no-debug-non-zts-20131226"

Please note that ioncube loaders issue isn't related to transfer at all. It's related to PHP and MySQL upgrade (previous versions have been depreciated).

5. Softaculous will be installed on Sunday, October 11th, 2015.

If you use external DNS, please contact us ASAP. If you use private DNS (own DNS registered with us) or use our private DNS - no changes needed.

We thank you for your patience and cooperation during server upgrade.

WestNIC support



Notice of October 9th, 2015:


Dear customers,

All websites on DC22 server will be transferred tomorrow, October 10th, between 1 AM EST - 1 PM EST.
DNS will remain the same. We do not expect any downtime because accounts will be copied over.

If you use external DNS, please contact us for new site IP. New server ID will be posted here tonight.

Why is this happening: during server inspection we've noticed that newly added accounts are not being backed up correctly. Few months ago we implemented new backup system which would allow us instantly backup all data daily, weekly, monthly and yearly. Users will be able to download any backup via cPanel. At this time we provide weekly and monthly offsite backups. 

Please note that new servers will have SSD hard drives (enterprise edition - data center backups with 5 year warranty) instead of 15K hard drives. This upgrade is a part of massive update of all SD (semi-dedicated) and RS (reseller) servers. New servers will have faster CPU, x2 more memory and SSD. This upgrade is free.

Please standby for more details.

Thank you,

WestNIC support

Comments (0)
Help Desk Software by Kayako Resolve