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ELEPHANT server is under maintenance: 04/13/2018 20:00 EST
Posted by WestNIC Support on 10 April 2018 09:52 PM

Dear customers,


Update #3: offsite backup link has been established; full backups have been generated and then validated. We'll proceed with MySQL upgrade between 2 AM - 10 AM EST April 21st, 2018. There is no downtime associated with this upgrade. MySQL will be replaced with compatible MariaDB. Thank you for your patience.

UPDATE #2: backups are still running (as of April 13th, 2018 11:49 EST) , but websites, mysql and emails are not affected. There is no ETA yet, but it should be completed by April 15th. Once it complete backups, we'll initiate software upgrades and server reboot. Thank you for your patience.

UPDATE #1: we had to shut down Apache server for about 1 hour in order to complete offsite backups. Server is being overloaded (various issues with PHP, memory, MySQL and DDoS). Email, cPanel, WHM and Webmail aren't affected. Once we complete backups, we'll upgrade Apache, MySQL and PHP. Unfortunately, old (depreciated by vendors) scripts will stop working and will require manual upgrade. After that we'll apply new kernel and then reboot entire server (~30 minutes of downtime). We'll post updates soon.

Backup process will commence at 2 AM EST 04/12/2018.



We're trying to connect "elephant" server to offsite backup storage at Amazon. Server may be severely overloaded (from time to time) during April 11th 20:00 EST - April 15 6:00 AM EST due to intensive backup/transfer process. Once we establish new offsite backup link, we'll initiate server upgrade. What will change:

- Apache web server;

- PHP (multi-PHP support)

- MySQL will be replaced with MariaDB

- old backup system will be replaced with new. It will resolve overload issues + offer more backup storage. At this moment we store weekly and monthly backups. Soon you'll be able to retrieve up to 48 backups per year (4 backups per month).

After upgrade we'll reboot "elephant" server in order to install new kernel. Server will be down for about 30 minutes (we'll post update here).

We hope that new backup system, new apache, php and improved MariaDB will resolve past issues on "elephant" server.

Thank you for your patience and understanding,

WestNIC support team

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