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ELEPHANT server transfer and upgrades, stage 3 (COMPLETED 10/07/2018 AT 18:00 EST)
Posted by WestNIC Support on 05 September 2018 12:28 PM

Dear customers,

UPDATE 10/07/2018. SERVER UPGRADE HAS BEEN COMPLETED. New plan features, hardware resources (more dedicated memory, more SSD space, more bandwidth etc) are now available. Your account limits/features will be upgraded automatically. If you experience any issues, please let us know. Thank you very much for your patience during this upgrade.

"Elephant" server, which has been online for more than 5 years, started to show some critical hardware issues: RAID reported bad sectors on secondary hard drive (mirror). We're also experiencing issues with CloudLinux automatic updates. At this moment, only security patches can be applied. In order to prevent severe downtime in the future, we have to upgrade both hardware and software. This will be completed in 3 stages:

Stage 1: backup all data, setup new server in the same data center. COMPLETED 09/05/2018, new server ID: elephant2

Stage 2: transfer (copy) all data to new server which will accommodate all accounts until October 5th, 2018. There is no downtime associated with transfer, DNS will remain the same. However, static IPs will change. If you're using static IP, please contact us for temp IP. New server ID is: elephant2. This will be completed by Sunday, September 9th, 2018. COMPLETED 09/08/2018

Stage 3: Once we complete offsite server upgrades (CPU, memory, SSD, new dual power supply etc), we'll transfer data back. This will be completed by October 8th. Account transfer has been initiated on 10/06/2018 at 20:40 EST. It should be completed by 10/07/2018 13:00 EST. We do not expect any downtime during transfers.

We appreciate your patience during emergency server transfers / upgrades and hope that new server will remain online for another 5+ years. If you have any questions or special requests during transfers, please feel free to contact us at any time.

Thank you,

Your friends @WestNIC


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